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Submissions from 2017

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Is Tom Cruise Threatened? An Empirical Study of the Impact of Product Variety on Demand Concentration, Tom Tan, Serguei Netessine, and Lorin Hitt

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When Is the Root of All Evil Not Money? The Impact of Load on Operational Risk at a Commercial Bank, Yuqian Xu, Tom Tan, and Serguei Netessine

Submissions from 2014

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When Does the Devil Make Work? An Empirical Study of the Impact of Workload on Worker Productivity, Tom Tan and Serguei Netessine

Submissions from 2013

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The Implications of Worker Behavior for Staffing Decisions: Empirical Evidence and Best Practices, Tom Tan and Serguei Netessine